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Understanding Your Medical Information

We understand that your medical data is personal and we are committed to ensure that your medical information is protected. Every time you fill in a medical profile in order for doctors to assess your health condition and issue or confirm your prescription. Among other information, this record includes your name, symptoms, medical history, diagnoses and billing-related information (“Medical Information”). This Medical Information is used to provide you with quality service and to comply with certain legal requirements.

This Notice defines your rights and obligations that we have regarding the use and disclosure of your Medical Information. It will explain to you how we may use and disclose your Medical Information.

We are required by law to:

  • Maintain the privacy of your Medical Information;
  • Provide you with this Notice of our legal obligations and privacy practices in regards to information that we collect and keep about you;
  • Follow the terms of this Notice.

Uses and Disclosures of Your Medical Information

The following aspects describe different ways in which we may use and disclose your Medical Information. We may share your Medical Information with any of the entities mentioned in this Notice, or any doctor or other health care provider as allowed by law.

Filling Your Prescriptions. In order to process your order we need to pass the collected medical information to licensed physicians to assess your medical condition and approve the order. After your order is approved some of your Medical Information will be passed to licensed pharmacies to ship the products to you. Therefore, we may use your Medical Information to fill your prescriptions.

Collecting Payments. To process payment for your order we disclose limited personal information, such as your name, phone number, billing address and credit card details in order to receive payment from your credit card company or account number to process checks. Medical information is not passed to any third party for collecting payment.

Refill Reminders and Information about Treatment Alternatives. We may use your Medical Information to contact you by e-mail notifying about prescription refills, inform about treatment options or other health related benefits and services you might be interested in.

To Avert a Serious Threat to Health or Safety. We are required by law to disclose your Medical Information when needed to prevent a severe threat to your health. However, any disclosure of this kind would be made only to someone able to help prevent the threat.

Service providers. There are a number of service providers that cooperate with us for improving our service (hosting companies, Live Chat and etc.). These companies have no access to any of your Medical Information. The only information about our customers that these companies can have access to is technical information like: type of browser used to view the website, search terms that helped them to find the website, country of residence and etc.

Other Communications with You. We may use your Medical Information to contact you at the address and telephone numbers you give us for confirmation of your orders, order status updates, billing and/or payment issues, information about prescription, delivery and quality confirmation, and other health-related benefits and services that may be of interest to you. Unless you request us not to, we may leave messages about matters with your order or other reminders on your answering machine or with a person who answers the phone.

Special Situations

Lawsuits and Disputes. In the case of legal and administrative proceeding we may disclose your Medical Information in response to an order of a court or other tribunal to the extent that such disclosure is authorized and, in certain conditions, in response to a subpoena, discovery request or other lawful process.

Law Enforcement. In case of criminal conduct, law enforcement activities, in response to a court order or when otherwise required by law we may disclose your Medical Information to the police or other law enforcement officials.

Public Health Activities. If required we may report your Medical Information to authorities to help prevent or control disease, injuries or disability. This may include using your Medical Information to report certain diseases, injuries and birth and death information. These reports will be made in compliance with state and federal law and will be limited to the requirements of the law.

Health Oversight Activities and Specialized Government Functions. We may disclose your Medical Information to local, state or federal government authorities or agencies that manage health care systems and ensure compliance with the rules of government health programs.

Marketing. Without your authorization, we will not use or disclose your Medical Information for marketing purposes.

Uses and Disclosures Not Covered in this Notice. Other uses and disclosures of your Medical Information will be made only with your permission unless otherwise permitted or required by law. You may withdraw your permission to disclose your Medical Information in writing at any time. If you withdraw your permission, we will no longer use or disclose Medical Information about you. However, please understand that we cannot take back any disclosures already made with your permission and that we are required to retain the records of the care provided to you.

Your Rights Regarding Your Medical Information

You have the following rights considering the Medical Information we maintain about you:

Right to Amend. In case the Medical Information that we have on record is incomplete or inaccurate you have the right to request an amendment. When requesting for amendment you must specify the reasons for your request in writing otherwise we may deny this request. We are not obligated to make all requested amendments, but will give each request careful consideration. If we accept your request, we may not delete any information already documented in your medical record.

Right to Request Restrictions. You have the right to ask us to restrict or limit the Medical Information we use or disclose about you for treatment, payment or healthcare operations. We are not required to agree to all requests. If we do agree, we will comply unless the information is needed to provide emergency treatment.

Right to Request Confidential Communications. You have the right to ask us to communicate with you about medical matters in a certain way or at a certain time. For example, you may ask us to contact you only by calling your cell phone number and not your home phone number. We will not ask for reason of your request and we will accommodate all reasonable requests.

Right to File A Complaint. If you have any questions or would like to report a privacy concern, please contact us. All your complaints will be reviewed very attentively and all possible measures will be taken to resolve the situation.

Changes to this Notice

We reserve the right to change our privacy practices, policies and procedures and our Notice of Privacy Practices. We also reserve the right to make the revised privacy policies, procedures and Notice effective for Medical Information we already have about you as well as any information we receive in the future.